Explanation: The order has been created but has not been shipped yet.

Explanation: The logistics company in China has received the package.

Explanation: The package is being processed at the logistics sorting center in Fenggang Town, China.

Explanation: The package has arrived at the airport in China and is undergoing customs inspection. After inspection, it will wait for the flight.

The package failed to be shipped out or did not pass customs inspection in China and has been returned to the sender. If there is a tracking number from the courier Yuantong, it confirms that the package has been returned.

Explanation: The export customs clearance process has started.

The package has left the originating country and is on its way to the destination country.

For some countries without direct flights, packages may need to be transferred through a third country, which also requires customs clearance there, resulting in longer shipping times.

Explanation: The package has arrived at the airport in the destination country and is awaiting customs clearance.

Some packages will start customs clearance on the day of arrival at the destination country, but some packages will be in this status for 1-3 days, which is normal.

Explanation: The package has been received by the logistics company in the destination country.

Explanation: The package has cleared customs and left the customs facility.

Explanation: The package has arrived in the destination country and is being transported within the country. It usually takes 3-5 days.

Explanation: The package has arrived at the customer's local post office.

Explanation: The post office is currently delivering the package.

Explanation: The package has been delivered and is in/at the customer's mailbox.

If you see this status but haven’t received your package, first check with family members to see if they received it. If not, please contact your local post office to inquire about the package's status. In some countries, certain post offices may sign for packages on your behalf before delivering them to you.

Explanation: There is a delay in customs clearance. In general, countries like the United States, Brazil, Turkey, and South Korea are more likely to undergo customs inspections, especially Brazil.

Explanation: The customer is required to pay customs duties. This usually applies to Brazil. The declared value for customs is $10, so the customer doesn't need to pay a significant amount of taxes.

Explanation: The delivery attempt was unsuccessful, and the customer needs to pick up the package themselves. Please go to the post office for self-pickup or contact the post office to inquire if a re-delivery is possible.

When Cainiao and 4PX are unable to ship your package, we will use this logistics provider. However, it is a bit unique.For shipments to the U.S., after we dispatch the package, you will receive a tracking number that starts with "ZL" This tracking number will not provide any tracking information for the package. After 1-2 days, we will update the original tracking number to a USPS tracking number.Until USPS receives the package, the tracking status will remain as "USPS Awaiting Item," with no updates. Once USPS receives it, the status will change to "Accepted at USPS Origin Facility," and you will be provided with an estimated delivery time. After that, you'll just need to wait for USPS to deliver the package to you.