Update - October 22 - Here is the list of countries and regions where Nabalis is currently able to ship:

North America:

United States (Except for Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), Canada, Mexico, Costa Rica

South America:

Chile, Argentina, Brazil, Peru, Colombia

Asia:

Hong Kong, Taiwan, Japan, South Korea, Malaysia, Indonesia, Thailand, Vietnam, Philippines, Singapore, Kazakhstan

Europe:

United Kingdom, Germany, France, Sweden, Switzerland, Norway, Netherlands, Bulgaria, Estonia, Croatia, Denmark, Finland, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Ukraine, Belgium, Bolivia, Belarus, Azerbaijan, Austria, Cyprus, Czech Republic

Oceania:

New Zealand, Australia

Middle East:

United Arab Emirates, Saudi Arabia, Bahrain, Turkey, Israel, Kuwait

If you find that your country is not listed, please don't worry! Simply contact us via nabalisong@outlook.com, and we will be happy to assess the possibility of shipping goods to your location.

Please note that shipping times and availability may vary depending on the destination. We strive to provide the best shipping experience possible, ensuring that your orders are delivered safely and efficiently.

Please track your order here.

Most countries do not require payment of customs duties, EXCEPT Brazil and Turkey. The precise amount of customs duties applicable to your situation will be determined in accordance with the local laws of your country. If you have any questions, please contact us for further assistance.

Please check the Shipment Page for the ETAs.

First, check with family, friends, roommates, or neighbors to see if they received the package on your behalf. Then, contact the local shipping company to verify delivery to the correct address. If the package is still missing, please us "contact us" for any assistance.

When a transaction fails, the card is temporarily marked as "pending". This is not an uncommon occurrence in online transactions. However, please note that no charges will be made to your bank account during this process. Typically, the pending charge should disappear or be resolved quickly. If the charge persists for more than a week, we recommend contacting your bank for further assistance.

• Korea Personal Clearance Code Verification Notification:

To improve clearance efficiency, starting July 11, 2024, all orders from Korea will undergo verification of the personal clearance code (the code must be valid, and the code and the registered recipient's name and phone number must match). Orders that fail verification will not be able to be placed with the logistics provider.

• Turkey and Chile Personal Tax ID Numbers

To improve clearance efficiency, please provide your personal tax ID number when placing orders if you are from Turkey or Chile.

Lack of a tax ID in Turkey may result in additional customs duties. Lack of a Chilean RUT (personal tax ID) means the logistics provider cannot ship your order.

This can be divided into two cases:

• If the package is showing return to sender within your country, check the logistics information. If the package failed delivery due to an incorrect address provided, we will not reship or refund. See the Return Policy for more info.
• If the package is showing return to sender in the shipping origin country, check your email for any logistics update emails about the package.

Typically, if a package is returned by the logistics provider due to prohibited items, we will reship the same day we receive the return notice and update the tracking info. So please check your email if you see a return, and contact us at nabalisong@outlook.com if you don't see an update.

If you need to cancel an order for personal reasons, please contact us within 12-24 hours of placing the order and provide your order number.

If you don't provide the order number, and we are unable to locate your order through your email address, resulting in your order being shipped, you will be responsible for any fees associated with canceling the order.

If you contact us to cancel after the order has shipped, you'll need to wait for the package to arrive and then return it to our specified address, and you'll be responsible for the return shipping cost.

Based on customer feedback so far, only Brazil and Turkey require customs duties. Except for Turkey and Brazil, there are no duties fees for other countries.

(Turkey has a low chance of needing duties, Brazil has around a 70% chance.)

You can check the tracking information on the Royal Mail website using your tracking number. It will show a message like, "We're expecting it. The sender has advised they have dispatched your item to Royal Mail," indicating that the package is currently in transit.

Please rest assured that due to our new partnership, shipping for the false blade version of the Balisong can be more challenging, and it typically takes longer than the trainer version. This is normal, so please be patient while you wait.

Please send us your order number and the correct address before we ship your order.If you don’t provide your order number, we may not be able to locate your order using just your email, which could lead to your package being shipped to the wrong address. You would then be responsible for any costs associated with providing an incorrect address.

Rest assured, we take responsibility for orders held by customs. So far, all packages that have been detained have been successfully reshipped to our customers. You can also choose to receive a refund if you prefer.

We can send both trainer and false blade versions to Canada. Out of all the orders shipped to Canada, only four have been held by customs, and we have successfully reshipped those packages. If you don’t want a reshipment for a package held for inspection, we can offer a refund. As for taxes, we haven’t received any feedback from customers or carriers indicating that any additional fees are required. Generally, if taxes need to be paid, the carrier will calculate them based on the product's value and include them in the shipping cost. Since we offer free shipping, you won’t pay any extra. If your package is still in transit and you receive messages about needing to pay extra fees, do not click on unfamiliar links or send money to strangers. Stay vigilant against scams!