Refund policy

Returns and Refunds

At Nabalis, we want you to be satisfied with your purchase. Due to the precision, delicate construction, and resale requirements of balisongs, our return policy has specific requirements to ensure that returned products remain in resalable condition.

Please read this policy carefully before placing an order.

1. Return Eligibility

Return requests for personal reasons must be submitted to Nabalis within 30 days from the date your package is delivered.

To be eligible for a return, the product must meet all of the following conditions:

  • New and unused
  • Never flipped or operated
  • Never adjusted, disassembled, sharpened, modified, or repaired
  • No scratches, marks, dents, wear, or other signs of use
  • Original product packaging must be intact and included
  • All accessories and free gifts included with the order must be returned
  • Product must be in a condition suitable for resale

Important Notice for Balisong Products

Balisongs are precision products and can show signs of use very easily.

If you open the package and decide that you do not like the product, its color, appearance, or design, please do not flip or handle the balisong for testing purposes.

Once a balisong has been flipped, adjusted, disassembled, or otherwise used, it may show signs of use that affect its resale value.

Nabalis does not accept returns for personal reasons once a balisong has been flipped or used.

If you are unsure about whether a product is suitable for you, please contact us before opening or using the product.

2. We Strongly Recommend Checking Before Opening

If you believe you may want to return the product because of its appearance, color, model, or personal preference, we strongly recommend that you do not open the package.

An unopened package allows us to process your return more efficiently and may provide more suitable return options depending on your location.

If you have opened the package but do not want the product, please:

  1. Do not flip or use the balisong.
  2. Do not adjust or disassemble any part.
  3. Carefully place the product and all accessories back into the original packaging.
  4. Take clear photos of the product, packaging, accessories, and free gifts.
  5. Contact us at help@nabalis.com before sending anything back.

Our Help Center will review the condition of the product and check the appropriate return address based on your location.

3. How to Request a Return

All returns must be approved by Nabalis before shipment.

Please contact help@nabalis.com within 30 days of delivery and provide:

  • Order number
  • Clear photos of the product
  • Photos of the packaging
  • Photos of all accessories and free gifts
  • A brief explanation of the reason for the return

Our Help Center will review the information and confirm whether the order is eligible for return.

If approved, we will provide the appropriate return address and instructions.

Do not send the package to an address found online, on the original shipping label, or from any previous order.

Return addresses may vary depending on the customer's location and the condition of the package.

4. Return Address and Return Instructions

In most cases:

  • Unopened packages: We will check whether a suitable local return address is available in your region.
  • Opened packages: The package will generally need to be returned to our manufacturing facility in mainland China for inspection.

However, the actual return address may vary depending on your location, shipping conditions, and available return channels.

All return information provided by Nabalis is for the specific return case only. Please follow the return instructions provided by our Help Center.

If you send the package to an unauthorized or incorrect address, Nabalis may be unable to receive, identify, or process the returned package, and we may not be able to issue a refund.

5. Return Deadline After Approval

Once Nabalis provides you with an authorized return address, you must ship the package back within 3 days.

After shipment, you must provide us with a valid and trackable return tracking number.

If you fail to ship the package within this period or do not provide valid tracking information, the return authorization may expire and the return may no longer be accepted.

6. Return Shipping Costs for Personal Reasons

For returns caused by personal reasons, including:

  • Changing your mind
  • Not liking the product
  • Not liking the color or appearance
  • Ordering the wrong model
  • Ordering the wrong version
  • Deciding that the product is not suitable for you

the customer is responsible for the return shipping cost.

If the package must be returned to mainland China, international return shipping and customs-related charges may apply.

A return to China may also incur approximately $10 or other applicable customs clearance/import-related fees, depending on the shipment and destination. These fees are generally the responsibility of the customer.

7. Refund Processing for Personal Returns

Once the returned package arrives, Nabalis will inspect the product and verify that it meets all return requirements.

A refund will only be issued after:

  1. The package has been successfully received.
  2. The product has been inspected.
  3. The product is confirmed to be unused and in acceptable condition.
  4. All required accessories, packaging, and free gifts are present.

If everything is confirmed to be in acceptable condition, we will issue the refund to the original payment method within 1–3 business days.

Please note that your bank or payment provider may require additional time to process the refund.

A 2.5% payment processing fee will be deducted from refunds for personal returns or cancellations.

This fee is charged by the bank or payment provider when the original payment is processed and is not collected or retained by Nabalis.

8. Free Gifts and Promotional Items

If your order included free gifts, promotional items, or rewards, all such items must be returned together with the original order when the return is due to personal reasons.

If any free gift or promotional item is missing, used, damaged, or not returned, Nabalis may deduct the corresponding value from the refund or reject the return.

9. Returns Due to Product Quality Issues

Please inspect your order as soon as possible after delivery.

Any manufacturing defect, incorrect product, missing item, or shipping damage must be reported within 3 days of delivery.

Please contact help@nabalis.com and provide clear photos or videos showing the issue. Photos of the shipping package and shipping label may also be required.

For confirmed product quality issues or shipping damage caused during transportation, Nabalis will provide an appropriate solution, which may include a replacement or refund.

For confirmed quality issues, Nabalis will cover the reasonable return shipping cost, and the 2.5% payment processing fee will not be deducted.

Important

Please do not:

  • Flip the product
  • Adjust the pivots or screws
  • Disassemble the product
  • Sharpen the blade
  • Modify the product
  • Attempt to repair the product

before contacting us regarding a suspected quality issue.

Any such action may make it difficult to determine whether the issue existed before use and may affect your eligibility for a quality-related return.

10. Non-Returnable Products and Conditions

Returns may be refused if the product:

  • Has been flipped or used
  • Has been adjusted or tuned
  • Has been disassembled
  • Has been sharpened
  • Has been modified or repaired
  • Has scratches, dents, marks, or other signs of use
  • Is missing original packaging
  • Is missing accessories
  • Is missing free gifts or promotional items
  • Has been damaged after delivery due to improper use
  • Comes from a blemished collection
  • Is a personalized or laser-engraved product
  • Was returned without prior authorization
  • Was sent to an unauthorized return address

False-Edge Blade Trainers

False-edge blade trainers are not recommended for beginners because the blade tip may be relatively pointed.

Please carefully select the correct product before placing your order.

If you purchase a false-edge blade trainer by mistake, later decide that you do not like the pointed tip, or determine that it is not suitable for you, this does not constitute a product defect and is not eligible for a personal return or refund after use.

11. Order Cancellation Policy

Before Shipment

If you wish to cancel an order for personal reasons, please contact us within 12–24 hours of placing the order and provide your order number.

A 2.5% payment processing fee will be deducted from personal-reason cancellations.

This fee is charged by the bank or payment provider and is not collected by Nabalis.

The 2.5% fee will not be deducted when the cancellation is caused by Nabalis, including:

  • The product is out of stock and cannot be fulfilled.
  • Nabalis is unable to ship the order to your destination.
  • The order was canceled due to an internal processing error.
  • An incorrect or duplicate payment was caused by a system or payment error.

In these cases, a full refund will be issued.

After Shipment

Once a package has entered the shipping process, we cannot intercept or recall it.

If you still wish to cancel the order, please wait until the package arrives and do not open the package.

Contact us immediately after delivery. We will provide the appropriate return instructions.

The customer will be responsible for the return shipping cost and the applicable 2.5% payment processing fee.

12. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Nabalis is not responsible for delivery failures, returned packages, or lost packages caused by incorrect or incomplete address information provided by the customer.

Please carefully check your shipping information immediately after placing your order.

If you need to change your address, contact us as soon as possible.

Once the package has shipped, we may be unable to change the address. You may need to contact the local carrier directly to request an address correction or redirection.

Additional shipping, redelivery, or return costs caused by an incorrect address may be charged to the customer.

13. Packages Marked as Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

  • Mailbox
  • Entrance or delivery area
  • Reception/front desk
  • Family members
  • Neighbors
  • Local delivery office

Please also contact the carrier as soon as possible.

If the tracking information shows that the package was delivered more than 30 days ago and the issue is reported only after that period, Nabalis may be unable to investigate or provide further assistance.

Customers are responsible for monitoring their tracking information and reporting delivery issues promptly.

14. Packages Held by Customs

If your package is held by customs, please contact us as soon as possible.

Nabalis will verify the situation and provide an appropriate solution, which may include:

  • A replacement shipment using the most suitable available shipping method; or
  • A refund.

If you choose a replacement shipment, we will process it as soon as possible and use the most appropriate available shipping method to help ensure successful delivery.

15. Unauthorized Returns

Nabalis does not accept responsibility for packages returned without prior authorization.

If a customer:

  • Sends the package to an unauthorized address;
  • Returns the package without contacting us;
  • Fails to follow the return instructions provided by our Help Center;
  • Fails to provide a valid tracking number;
  • Uses an incorrect return address;

we may be unable to receive, identify, or process the package.

In such circumstances, the refund may be delayed or may not be available until the package is successfully received and inspected.

16. Refunds for Packages That Are Lost During Return

Customers are responsible for the returned package until it is successfully delivered to the authorized return address provided by Nabalis.

We strongly recommend using a fully trackable shipping service and keeping the shipping receipt and tracking information until the refund has been completed.

If a return package is lost or damaged during return transportation, the customer should contact the carrier and file a claim where applicable.

Nabalis cannot issue a refund for a returned product that we have not received.

17. Refund Disputes and Payment Disputes

Before opening a payment dispute, chargeback, or payment-provider claim, please contact us at help@nabalis.com so that we can review the issue and provide a solution.

If a customer initiates a chargeback or payment dispute while a return, refund, replacement, or customer-service case is already being processed, Nabalis reserves the right to provide the payment provider with relevant transaction and order records, including:

  • Order information
  • Payment records
  • Shipping and tracking information
  • Delivery confirmation
  • Customer communications
  • Return authorization records
  • Return tracking information
  • Product photos or videos
  • Refund records
  • Other relevant documentation

We encourage customers to resolve issues directly with Nabalis before initiating a payment dispute.

18. Important Customer Responsibility

By placing an order, you agree to carefully review the product description, product type, blade type, specifications, shipping information, and this Return & Refund Policy before purchasing.

For balisongs, personal preference, appearance, color preference, incorrect product selection, or change of mind does not constitute a product defect.

If you are uncertain about a product before purchasing, please contact us at help@nabalis.com and our team will be happy to assist you.

19. Contact Us

For all return, refund, cancellation, exchange, or delivery-related questions, please contact:

help@nabalis.com

Please include your order number whenever contacting us so that we can locate your order and assist you as quickly as possible.

Final Reminder

If you receive your balisong and simply decide that you do not like it, do not flip it or adjust it.

Keep the product in its original condition, take clear photos, and contact us first. In many cases, keeping the package unopened will allow us to find the most suitable return solution for your location and help you complete the refund process more quickly.

Contact Us

For return, refund, exchange, cancellation, or delivery-related questions, please contact:

help@nabalis.com