Refund policy
Returns and Refunds
Return requests must be submitted within 30 days from the date of purchase.
To qualify for a return, the product must meet all of the following conditions:
- New and unused
- Never flipped, adjusted, disassembled, sharpened, or modified
- Returned in its original packaging
- All included accessories and free gifts must be returned together
Returns that do not meet these conditions will not be accepted.
How to Request a Return
Before returning any item, please contact us at help@nabalis.com and provide:
- Your order number
- Clear photos of the product
- Photos of the original packaging
- Photos of all accessories and free gifts
Once our Help Center confirms that everything is complete and eligible for return, we will provide the correct return address and instructions.
Please do not return your package without contacting us first. Unauthorized returns or packages sent to an incorrect address may not be accepted.
Returns Due to Product Quality Issues
Please inspect your order as soon as it arrives. Any manufacturing defect, incorrect item, missing item, or shipping damage must be reported within 3 days of delivery.
Please contact help@nabalis.com and provide clear photos or videos showing the issue. Photos of the shipping package and label may also be required.
Once the issue is confirmed, we will arrange a refund or replacement. Nabalis will cover the reasonable return shipping cost for confirmed product defects or shipping damage, and the 2.5% payment processing fee will not be deducted.
Please do not flip, adjust, disassemble, sharpen, modify, or attempt to repair the product before contacting us.
Returns Due to Personal Reasons
For returns caused by personal reasons, including changing your mind, ordering the wrong product, or not liking the product after receiving it:
- You are responsible for the return shipping cost.
- A 2.5% payment processing fee will be deducted from your refund.
This fee is charged by the bank or payment provider when the original payment is processed. It is not retained or collected by Nabalis.
Once we receive and inspect the returned product, we will process the refund to your original payment method within 1–3 business days. Your bank or payment provider may require additional time to post the funds to your account.
Order Cancellation Policy
Orders That Have Not Shipped
To cancel an order for personal reasons, please contact us within 12–24 hours of placing the order and provide your order number.
A 2.5% payment processing fee will be deducted from personal-reason cancellations. This fee is charged by the bank or payment provider and is not collected by Nabalis.
If you do not provide your order number and we cannot locate the order using your email address before shipment, the order may still be dispatched. In that case, the shipped-order return procedure will apply.
The 2.5% fee will not be deducted when the cancellation is caused by Nabalis, including:
- The product is out of stock and cannot be fulfilled.
- We are unable to ship the order to your destination.
- The order is canceled due to an internal processing error.
- An incorrect or duplicate charge was caused by a system or payment error.
In these cases, a full refund will be issued.
Orders That Have Already Shipped
We cannot intercept or recall a package once it is in transit.
If you still wish to cancel or return the order, please wait until it arrives and do not open the package. Contact us immediately, and we will provide the correct return address and instructions.
For cancellations or returns caused by personal reasons, you will be responsible for the return shipping cost, and the 2.5% payment processing fee will be deducted from the refund.
Non-Returnable Items
The following items cannot be returned unless they arrive defective or incorrect:
- Products from blemished collections
- Personalized or laser-engraved products
- Products that have been flipped, adjusted, disassembled, sharpened, modified, used, or damaged
- Products without their original packaging
- Returns missing accessories or free gifts
- Unauthorized returns
- False-edge blade trainers purchased by mistake or later considered unsuitable due to their pointed blade tip
False-edge blade trainers are not recommended for beginners. Please review the blade type carefully before placing your order. Incorrect selection or a change of mind regarding a false-edge blade trainer is not eligible for return or refund.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
We cannot provide a free replacement or refund when delivery fails or a package is lost because the customer entered an incorrect or incomplete address.
Please review your shipping information immediately after placing your order. Contact us as soon as possible if a correction is required. Once the package has shipped, you may need to contact the local carrier directly to request an address correction or redirection.
Packages Marked as Delivered but Not Received
Please check your mailbox, entrance, reception area, family members, neighbors, and local delivery office first.
If the package still cannot be located, contact the carrier and our support team as soon as possible. If tracking shows that the package was delivered more than 30 days ago and the issue is only reported afterward, we may be unable to investigate or provide further assistance.
Please monitor your tracking information carefully and confirm receipt promptly.
Packages Held by Customs
If your order is held by customs, please contact us. We will verify the situation immediately and offer either a replacement shipment or a refund, depending on the circumstances.
When a replacement is selected, we will arrange it promptly using the most suitable available shipping method.
Contact Us
For return, refund, exchange, cancellation, or delivery-related questions, please contact: