A balisong, also known as a butterfly knife, is a folding knife with two handles that rotate around the blade. Nabalis offers both trainer models and live-blade models for different experience levels and purposes.

A standard trainer has a blunt blade and rounded tip, making it more suitable for beginners.

A false-edge blade trainer looks and feels closer to a live blade. Although the edge is not sharpened, the tip may still be pointed and can cause injury.

We do not recommend false-edge blade trainers for beginners. Please choose carefully, as returns or refunds are not accepted for incorrect selection or change of mind.

Yes. Beginners are strongly encouraged to start with a trainer balisong and practice in a safe, open area. Using protective tape on the trainer blade and practicing over a soft surface may help reduce injuries and product damage.

Balisong laws vary by country, state, province, and city. It is the customer’s responsibility to check local laws and import regulations before placing an order.

Nabalis cannot provide legal advice or guarantee that a product is legal to own, carry, import, or use in your location.

Most products are shipped assembled. However, due to customs or shipping requirements in certain countries and regions, some orders may be shipped partially disassembled.

Please check the product page and shipping notice before ordering.

Regular maintenance helps keep your balisong performing properly:

• Clean dust and debris from the pivot area.
• Apply a small amount of suitable knife lubricant when needed.
• Check the screws regularly and tighten them carefully.
• Practice over a carpet, blanket, or grass whenever possible to prevent serious damage caused by dropping the balisong onto a hard floor.
• Keep live blades clean, dry, and safely stored.

Avoid overtightening the pivot screws, as this may affect handle movement or damage the hardware.

A new balisong may require a short break-in period. Pivot tension can also change during transportation.

Before making adjustments, add a small amount of lubricant and gently move the handles. Make only minor screw adjustments and avoid completely disassembling the product unless necessary.

A slight amount of handle play may occur depending on the balisong’s structure, tuning, use, and maintenance. Normal play does not always indicate a defect.

If the product has excessive play, unusual friction, serious blade rub, or loose hardware upon arrival, please contact our support team at help@nabalis.com with clear photos or a video.

Some Nabalis products support replacement hardware, handles, spacers, blades, or other accessories. Compatibility varies by model.

We also offer laser engraving for selected balisongs, allowing you to add personalized text. Please check the product page for customization availability and requirements.

Unauthorized modifications, incorrect installation, overtightening, sanding, drilling, or the use of incompatible parts may damage the product and affect warranty eligibility.

Please contact us at help@nabalis.com or email address listed on our Contact Us page. Include your order number and clear details of the issue so our team can assist you efficiently.

Don't worry — this can happen.

First, check the following:

1. Confirm your email address – Make sure you entered it correctly at checkout.

2. Check your spam or junk folder – Sometimes our confirmation emails end up there.

If you've done both and still haven't received anything, please reach out to us at help@nabalis.com with your order details and we'll resend the confirmation.

When a transaction fails, the card is temporarily marked as "pending". This is not an uncommon occurrence in online transactions. However, please note that no charges will be made to your bank account during this process. Typically, the pending charge should disappear or be resolved quickly. If the charge persists for more than a week, we recommend contacting your bank for further assistance.

Here is the list of countries and regions where Nabalis is currently able to ship:

North America:
United States (Except for Guam, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific), Canada, Mexico

South America:
Uruguay, Ecuador, Colombia, El Salvador, Costa Rica, Bolivia

Chile*, Brazil*, Peru*

Asia:

Hong Kong, China; Taiwan, China*; Japan; South Korea*; Malaysia; Thailand, Philippines; Singapore, Kazakhstan, Pakistan, Azerbaijan, Cambodia, UAE, Myanmar, Cyprus, Qatar, Brunei, Bahrain, Oman, Kuwait, Indonesia, Nepal


Europe:
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom, Belarus, Albania, Andorra, Armenia, Bosnia and Herzegovina, North Macedonia, Montenegro, Moldova, Kosovo, the Czech Republic, etc.


Oceania:
New Zealand, Australia

Middle East:
United Arab Emirates, Saudi Arabia*, Bahrain, Israel, Qatar, Bahrain, Oman

*Countries that require additional tax ID or personal information for delivery:

• Chile: RUT
  
• Peru: RUC
  
• Brazil: CPF/CNPJ — Recipient full name must match the CPF/CNPJ
  
• Saudi Arabia: National Address
  
• Korea: PCC (Personal Customs Code) — Recipient name and phone number must match the PCC
  
• Taiwan, China: National ID — Recipient name must match the ID
  
  If you find that your country is not listed, please don't worry! Simply contact us via help@nabalis.com, and we will be happy to assess the possibility of shipping goods to your location.
  
  Please note that shipping times and availability may vary depending on the destination. We strive to provide the best shipping experience possible, ensuring that your orders are delivered safely and efficiently.

Based on customer feedback so far, only Brazil and Turkey require customs duties. Except for Turkey and Brazil, there are no duties fees for other countries.

(Turkey has a low chance of needing duties, Brazil has around a 70% chance.). If you have any questions, please contact us at help@nabalis.com for further assistance.

Due to local import restrictions, orders shipped to the following destinations may be partially disassembled before shipping:

Philippines, Vietnam, Qatar, Oman, Russia, Kazakhstan, Myanmar, South Africa, and Queensland, Australia (QLD only).

Customers will need to assemble the product after delivery. Please read before purchase.

The average delivery time for orders placed on our website is 7–15 business days.

Shipping times depend on the destination, shipping method, customs clearance, and local delivery conditions. Estimated delivery times are not guaranteed and do not include unexpected customs inspections, holidays, severe weather, or carrier delays.

Please track your order regularly after shipment. If you notice any unusual tracking updates or delays, contact us at help@nabalis.com as soon as possible.

Please refer to our Shipping Policy for more information.

Please check your mailbox, entrance, reception area, family members, neighbors, and local delivery office first.

If the package still cannot be located, contact the carrier and our support team as soon as possible. If tracking shows the package was delivered more than 30 days ago and you only report the issue afterward, we may be unable to investigate or provide further assistance.

Please monitor your tracking information carefully and confirm receipt promptly.

The shipping carrier provides us with a tracking number when your order enters the shipping process. However, order processing and carrier pickup may take 2–3 business days, so tracking information may not update immediately.

We recommend checking the tracking information about 5 days after receiving your tracking number for more accurate updates.

This can be divided into two cases:

• If the package is showing return to sender within your country, check the logistics information. If the package failed delivery due to an incorrect address provided, we will not reship or refund. See the Return Policy for more info.
• If the package is showing return to sender in the shipping origin country, check your email for any logistics update emails about the package.

Typically, if a package is returned by the logistics provider due to prohibited items, we will reship the same day we receive the return notice and update the tracking info. So please check your email if you see a return, and contact us at help@nabalis.com if you don't see an update.

Rest assured, we take responsibility for orders held by customs. If this happens, we will verify the situation immediately and offer you either a replacement shipment or a refund. So far, all detained packages have been successfully reshipped to our customers.

Yes — but only before shipment. Orders ship within 12–24 hours. Send us at help@nabalis.com your order number and correct address as soon as possible.

Once shipped, we cannot make changes.

Note: Please include your order number. We may not be able to find your order using just your email.

Any loss caused by an incorrect address will be your responsibility.

No. False-edge balisongs and standard trainers generally face the same customs inspection process. Customs checks are random, so please feel free to order the version you prefer.

If your package is held by customs, you may choose either a replacement shipment or a refund. If you choose a replacement, we will arrange it promptly using the most suitable shipping method available to help ensure successful delivery.

Please contact us at help@nabalis.com before placing your order. As shipping channels are regularly updated, we will check whether a suitable delivery option is currently available for your country and do our best to arrange safe and successful delivery of your balisong.

If you need to cancel an order for personal reasons, please contact us within 12–24 hours of placing the order and provide your order number.

A 2.5% payment processing fee will be deducted from the refund for all order cancellations. This fee is charged by the bank or payment provider and is not collected by Nabalis.

If you do not provide the order number and we are unable to locate your order through your email address before it is shipped, you will be responsible for any costs associated with the cancellation.

If the order has already been shipped, you must wait for the package to arrive and return it to our specified address. You will be responsible for the return shipping cost, and the 2.5% bank processing fee will still apply.

Even if your order has not yet shipped, the bank or payment provider charges a payment processing fee as soon as the transaction is completed. This fee is not refunded to us when an order is canceled.

Therefore, if you cancel an order for personal reasons, such as changing your mind, ordering the wrong item, or no longer wanting the product, a 2.5% payment processing fee will be deducted from your refund. This fee is charged by the bank or payment provider and is not collected by Nabalis.

The processing fee will not be deducted if the cancellation is caused by Nabalis, such as:

• The product is out of stock and we cannot fulfill the order.
• We cancel the order due to an internal processing error.
• We are unable to ship the order to your destination.
• The order was incorrectly charged due to a system or payment error.

In these cases, we will issue a full refund.

Returns are accepted within 30 days from the date of purchase. To qualify for a return, the product must meet all of the following conditions:

• New and unused
• Never flipped, adjusted, disassembled, or modified
• Returned with the original packaging
• All free gifts and included accessories must also be returned

Returns that do not meet these conditions will not be accepted.

Before returning the order, please contact us and send clear photos of the product, packaging, accessories, and free gifts to our Help Center for inspection. Once we confirm that everything is complete and in acceptable condition, we will provide the correct return address and instructions.

For returns due to personal preference or a change of mind, you are responsible for the return shipping cost. A 2.5% payment processing fee, charged by the bank or payment provider, will also be deducted from the refund.

Please do not return the package without contacting us first.

No. We are unable to intercept or recall a package once it is in transit.

If you still wish to cancel or return the order, please wait until the package arrives and do not open it. Contact us at help@nabalis.com immediately, and we will provide the correct return address and instructions.

Please note that you will be responsible for the return shipping cost and the applicable payment processing fee.

We accept major credit and debit cards, including Visa, Mastercard, American Express, Discover, JCB, Diners Club, UnionPay, and more.

You can also pay with:

• PayPal
  
• Google Pay and other supported digital wallets
  
• Klarna

Available payment methods may vary depending on your country, currency, device, and order eligibility. All available options will be displayed securely at checkout.

Yes. We can create a special discount for customers purchasing multiple products.

Please contact us first and let us know which products and quantities you would like to order. Since prices vary by product, the available discount will depend on the specific items in your order.

Yes. Your Nabalis points can be redeemed for discounts or selected gifts:

• 
  $1 discount for every 100 points
  
• 
  Nabalis Thick Oil — 200 points
  
• 
  Nabalis Balisong Cleaning Cloth — 500 points
  
• 
  Nabalis Storage Plastic Box — 600 points
  
• 
  Nabalis Balisong Display Stand — 700 points
  

Once the points from your completed order have been credited, you may contact our customer service team to redeem a gift. We will deduct the required points from your account. You may also save your points and redeem them with a future order.

Available rewards and required points may change depending on stock and current rewards-program settings.

Please log in through the link here using the same email address you used to subscribe to our store or place your order. Once logged in, you can view your current points balance and available rewards.